Shipping Information
Please allow approximately 5 to 7 business days (Monday-Friday) to process your order. Delivery is an additional 3-4 days.
Rush Orders are no longer accepted. More Shipping Info
Payment Options
Major Credit cards and Electronic Checks are accepted through our site
with PayPal. PayPal is a free service and you do not have to be a member to
place an order through our website.
How To Order Ordering is quick and easy. Simply choose the items you wish
to order and click the "add to cart" button next to or below each item. When
finished shopping, click the "view cart" button on the left side of your screen
to finalize your order. Verify your order details on the next screen. Then
simply follow the instructions on your screen to complete your transaction.
Please contact us if you have problems ordering from our site
orders@kathylaura.com
Personalized Items Most of our items are available personalized. Custom made
orders to fit your needs. More Personalized Info
Order Confirmation
Once your order is placed, you should receive an email
confirmation from Paypal with the details of your order. Allow at least 24
hours for receipt. Please inspect to make sure all information is correct
that you have entered, especially personalized items
and notify us within 24 hours if your order is incorrect. If we are not informed
of an error until after shipment, no corrections can be made. It is your
responsibility to provide us with accurate information.
Order Cancellations Please be sure of your order before it is placed. Once an
order is confirmed, cancellations are typically not allowed as most of our items
are personalized and cannot be re-used. If for some unforeseen reason an order
must be cancelled please note there will be a $5.00 cancellation fee.
Return Policy
Returns must be approved prior to our receipt of the returned goods.
Please email us with the details for the request of a return.
More Return Info
Damaged Orders
In the unlikely event that there is damage to your order please
let us know immediately by providing us details of the problem.
Drop Ship Orders If you own a website and would like to add new and unique
items without carrying the inventory, we offer our products for drop shipping.
Please contact us for more information on our program at
orders@kathylaura.com
Catalogs/Discounts Sorry, we do not offer a catalog or special discounts
because we are a wholesale product provider and wish to keep
our prices as low as possible for our valued customers.
Problems
Please let us know immediately if you have a problem with your order
upon receipt of your package or are not satisfied with your purchase. Problems with orders must be reported
within 3 days of receipt of package, otherwise refunds or
corrections cannot be made. View our
Returns/Exchange Info
AOL Customers If you are an AOL
customer and have not received a
response within 48 hours to your inquiry, please try an alternate email
non-AOL address. Our system has experienced problems with AOL email addresses
which may cause a delay in your order if we cannot reach you in a timely
fashion should we have questions.